Privacy Policy – Protecting your personal details on our website. Last updated:  20th February 2021. 

Santou Carter T/A Grief Support Services, knows that you care how information about you is used and shared and we appreciate your trust in us to do that respectfully, carefully and sensibly. This notice describes our Privacy Policy and forms part of our website terms and conditions (“Website Terms”).  

By accepting our Website Terms or by visiting www.griefsupport.co (“the Website”) you are accepting and consenting to the practices described in this Privacy Policy.  The Website is brought to you by Santou Carter T/A Grief Support Services.  

Santou Carer T/A Grief Support Services believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.  

This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms. 

When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address on our contact page.   

Please read this Privacy Policy carefully. We know it’s long, but it contains important information about how we protect, use and process any personal information you give to us. We aim to be clear when we collect your data and not do anything with the data you wouldn’t reasonably expect. 

WHAT INFORMATION WE COLLECT 

The main pieces of information we could collect are: 

• Name 
• Mobile phone number
• Email address 
• Postal address 

WHEN WE COLLECT YOUR INFORMATION 

There are a few occasions when we might collect information from you. These include when: 

• You call or email us to make an enquiry about this website; or to make an appointment to meet us online. 
• You give it to us via a subscription box, blog, contact form or comment boxes on our website. 

We will not collect this information from you at any other time. 

HOW WE COLLECT YOUR INFORMATION

We collect information in the following ways: 

• When you give it to us DIRECTLY 

• When you contact us via our website 

We do not collect your data in any other way. We will only ever get it from you. 

HOW WE PROTECT YOUR INFORMATION 

I am an experienced counsellor/ psychotherapist, trained in the importance of maintaining confidentiality. We go to great lengths to keep all your information safe. We invest in the appropriate online resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We make sure we manage it in accordance with our legal responsibilities under applicable data protection laws. 

However, no internet-based platform, including email, is 100% secure, so we cannot be held responsible for unauthorised or unintended access that is beyond our control. When we communicate via email, there is always the possibility that email platforms can be hacked; or email transmission may not be encrypted when corresponding back and forth initially. We remain mindful of this and ensure that we do everything in our capability to protect your personal information.  To this end, I use an encrypted email service provider after initial contact and can tell you where to find a service for yourself for free, so that our subsequent correspondence is encrypted from both ends (yours and mine). 

HOW WE USE AND PROCESS YOUR INFORMATION 

After we have received your information, there are a few ways in which we might use it to ensure we give you the best possible service. They include: 

• To send you blogs, newsletter, events about our service when you subscribe 
• To help us to identify you when you contact us 
• To contact you to make, confirm, cancel or reschedule appointments 
• To respond to any queries or complaints that you raise 
• If we have a legal obligation to use or disclose information about you for instance, where we are ordered by a court or regulatory authority 
• For any other purpose to which you agree

We will not disclose your information to any third party except in accordance with this Privacy Policy. 

HOW WE KEEP YOUR INFORMATION SAFE AND WHO HAS ACCESS TO IT 

We want you to know that we will never sell or pass on your personal information to third parties for their own purposes. 

The information we have from you, which will usually be your name and email address which you provide via this website, will be stored with the sign-up or email provider, Hello Bar or MailChimp. 

HOW WE RETAIN YOUR INFORMATION 

The information we have from you, which will usually be your name and email address which you provide via this website, will be stored with the sign-up or email provider, Hello Bar or MailChimp. 

HOW WE WILL COMMUNICATE WITH YOU 

We will only ever communicate with you via email, unless you ask us to communicate with you via another means such as text, telephone or video.   

 

VISITING THIRD PARTY WEBSITES 

This website contains links to other websites that we believe may be of interest to you. This Privacy Policy only applies to our website, so if you link to another website, we recommend you read the privacy policy of that website before sharing any personal or financial data. 

We do not provide any personally identifiable client Personal Data to any advertisers or third-party websites. 

We exclude all liability for loss that you may incur when using any third–party websites. 

 

COOKIES 

Like most websites, we use ‘cookies’ to help us improve how we create, and how you use, our site. Cookies mean that a website will remember you and can obtain an overall view of visitor habits and volumes to our website. They can make interacting with a website faster and easier. 

Cookies are small text files stored on your computer by websites that you visit. They are used by most websites in order to make them work efficiently, to make controls respond properly and to provide information to owners of web sites, or third parties. The cookies stored by our site cannot be used to identify you personally. 

If you want to know how to disable the use of cookies on your device, visit aboutcookies.org. Please note that if you turn off the use of cookies on the website, you are likely to find your browsing experience significantly degraded, and you may not be able to use some of the products or services on our website without cookies. 

WHAT YOUR RIGHTS ARE 

We want to make sure you’re in control of how we use and keep your information.

You have the right to: 

• be told how your personal information will be used; 
• request a copy of the information we hold about you; 
• update or amend the information we hold about you if it is wrong; 
• change your communication preferences at any time; 
• ask us to remove your personal information from our records (see ‘How We Retain Your Information’ above); 
• request an electronic copy of your personal information be sent to you, or another organisation; 
• raise a concern or complaint about the way in which your information is being used.  

Further Information 

If you would like any more information or you have any comments about our Privacy Policy, please email us at contact@griefsupport.co 

We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website.  You confirm that we shall not be liable to you or any third–party for any change to this Privacy Policy from time to time.  It is your responsibility to check regularly to determine whether this Privacy Policy has changed. 

You can ask us for a copy of this Privacy Policy, any amended Privacy Policy and access to the Personal Data that we hold about you by emailing us at contact@griefsupport.co.  This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations. 

We aim to keep the Personal Data we hold about you accurate and up to date.  If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at contact@griefsupport.co to update your Personal Data. 

You can find out more on the Information Commissioner’s Office website at https://ico.org.uk/for-the-public/